Delivery

DELIVERY INFORMATION

*NOTE: DISPATCH DELAYS*
Unfortunately due to a large volume of orders we are experiencing longer dispatch times. The current timeline is sitting at 5 - 7 business days. Orders will recommence dispatching from 4/4/2023 in the order in which they were placed. You will receive an email as soon as your order is dispatched. Rest assured we will do our best to get your order out as soon as we can and will keep you updated should there be any changes.

Shipping Option

Location

Days

Cost

STANDARD:

Metro:

NSW, VIC, QLD, SA, TAS

3 - 7 business days once dispatched

FREE delivery for all orders $150 and above.

All other orders will incur a flat rate of $10 for delivery.

STANDARD:

NT, WA

Regional:

NSW, VIC, QLD, SA, TAS

10 business days once dispatched

FREE delivery for all orders $150 and above.

All other orders will incur a flat rate of $10 for delivery.

EXPRESS:

Metro:

NSW, VIC, QLD, SA, TAS

1 - 3 business days once dispatched

$20 Flat Rate

EXPRESS:

NT, WA

Regional:

NSW, VIC, QLD, SA, TAS

3 - 8 business days once dispatched

$20 Flat Rate

 

 

*DISPATCH UPDATE* Dispatch times are currently extended due to an unprecedented level of demand, we appreciate your understanding and patience.

To minimize the risk of contracting or spreading coronavirus, all parcels will not require an electronic mobile device signature.

 

How long does my order take to dispatch?

  • All orders will dispatch within 3 business days of order placement.
  • Please note during sale and busy periods the dispatch timeline may move to 7 business days

     Can I cancel or change my order once placed?

    • We aim to get your order to you as soon as possible, as such no orders can be cancelled or changed after they have been submitted
    • If you do need assistance with returns please see our Returns page or contact our helpful customer service team at estore@mizuno.com.au

     

    How do I track my order?

    • Once our delivery provider updates their system you will receive an email notification confirming dispatch details. Please note this will only be updated once the order has been dispatched from the warehouse, not when the order is placed on the website
    • You will be allocated a tracking number and be advised of your allocated delivery provider; you can then access the carrier’s website to track the delivery
    • You will also receive text notification to inform you of the delivery timeline.

     

    Can I have my order shipped internationally?

    • Mizuno Australia does not ship internationally