Delivery

DELIVERY INFORMATION

 *STOCKTAKE* We will be conducting Stocktake from Monday 20th September to Friday 24th September. Unfortunately, during this time we will not be dispatching any orders. Orders placed after 11am Friday 17th September will not be shipped until Monday 27th September when dispatching of orders re-commences. We are experiencing backlogs from our stocktake, please allow up to an additional 12 days on top of COVID-19 lead times to receive your order. We understand the frustration and will endeavour to get your order to you as quickly as possible. We appreciate your patience and understanding during this time. For any further questions please contact Customer Service - Team Mizuno   

Shipping Option Location  Days Cost
STANDARD:

Metro:

NSW, VIC, QLD, SA, TAS

3 - 7 business days once dispatched

FREE delivery for all orders $99 and above.

All other orders will incur a flat rate of $10 for delivery.

STANDARD:

NT, WA

Regional:

NSW, VIC, QLD, SA, TAS

10 business days once dispatched

FREE delivery for all orders $99 and above.

All other orders will incur a flat rate of $10 for delivery.

 

*COVID-19 UPDATE* The safety of our staff, customers and partners are our top priority and we appreciate your understanding and patience.

To minimize the risk of contracting or spreading coronavirus, all parcels will not require an electronic mobile device signature.

 

How long does my order take to dispatch?

  • All orders placed before 6am local Melbourne time will be dispatched the same day. Any orders placed after 6am local Melbourne time will be dispatched the next business day.
  • Please note during sale and busy periods the dispatch timeline may move to 3 business days

     

    Can I cancel or change my order once placed?

    • We aim to get your order to you as soon as possible, as such no orders can be cancelled or changed after they have been submitted
    • If you do need assistance with returns please see our Returns page or contact our helpful customer service team at estore@mizuno.com.au

     

    How do I track my order?

    • Once our delivery provider updates their system you will receive an email notification confirming dispatch details. Please note this will only be updated once the order has been dispatched from the warehouse, not when the order is placed on the website
    • You will be allocated a tracking number and be advised of your allocated delivery provider; you can then access the carrier’s website to track the delivery
    • You will also receive text notification to inform you of the delivery timeline.

     

    Can I have my order shipped internationally?

    • Mizuno Australia does not ship internationally