DELIVERY INFORMATION

*NOTE: DISPATCH DELAYS*

We are currently in the process of relocating to a new dispatching warehouse. Between the dates of September 15th - October 25th our dispatch timelines will be impacted as we will be constantly shifting stock to our new location. Some items may appear momentarily unavailable due to moving from warehouse to warehouse. 

Our team are still currently picking and fulfilling orders however with limited staff due to the relocation, this has lead to delays of 18-21 business days. You will receive an email as soon as your order is dispatched. Rest assured we will do our best to get your order out as soon as we can and will keep you updated should there be any changes.

Shipping Option	Location	Days	Cost
STANDARD:	Metro: NSW, VIC, QLD, SA, TAS	3 - 7 business days once dispatched	FREE delivery for all orders $150 and above. All other orders will incur a flat rate of $10 for delivery.
STANDARD:	NT, WA Regional: NSW, VIC, QLD, SA, TAS	10 business days once dispatched	FREE delivery for all orders $150 and above. All other orders will incur a flat rate of $10 for delivery.
EXPRESS:	Metro: NSW, VIC, QLD, SA, TAS	1 - 3 business days once dispatched	N/A
EXPRESS:	NT, WA Regional: NSW, VIC, QLD, SA, TAS	3 - 8 business days once dispatched	N/A

 

 

*DISPATCH UPDATE* Dispatch times are currently extended due to an unprecedented level of demand, we appreciate your understanding and patience.

To minimize the risk of contracting or spreading coronavirus, all parcels will not require an electronic mobile device signature.

 

How long does my order take to dispatch?

• All orders will dispatch within 3 business days of order placement.
• Please note during sale and busy periods the dispatch timeline may move to 7 business days

 Can I cancel or change my order once placed?

• We aim to get your order to you as soon as possible, as such no orders can be cancelled or changed after they have been submitted
• If you do need assistance with returns please see our Returns page or contact our helpful customer service team at estore@mizuno.com.au

 

How do I track my order?

• Once our delivery provider updates their system you will receive an email notification confirming dispatch details. Please note this will only be updated once the order has been dispatched from the warehouse, not when the order is placed on the website
• You will be allocated a tracking number and be advised of your allocated delivery provider; you can then access the carrier’s website to track the delivery
• You will also receive text notification to inform you of the delivery timeline.

 

Can I have my order shipped internationally?

• Mizuno Australia does not ship internationally