Delivery

DELIVERY INFORMATION

*COVID-19 UPDATE* Please note, that we are doing everything possible to ensure your orders are delivered in a safe and timely manner during these challenging times. Due to the impact of COVID-19 on both warehouse and freight capacity please allow an extra 3 business days for your item to be shipped and 3-10 days increase in delivery times. The safety of our staff, customers and partners are our top priority and we appreciate your understanding and patience.

To minimize the risk of contracting or spreading coronavirus, all parcels will not require an electronic mobile device signature.

 

Shipping Option Location  Days Cost
STANDARD:

Metro:

NSW, VIC, QLD, SA, TAS

3 - 7 business days once dispatched

FREE delivery for all orders $99 and above.

All other orders will incur a flat rate of $10 for delivery.

STANDARD:

NT, WA

Regional:

NSW, VIC, QLD, SA, TAS

10 business days once dispatched

FREE delivery for all orders $99 and above.

All other orders will incur a flat rate of $10 for delivery.

 

NB: Delivery times outlined in the table above are indications only (as provided by the allocated delivery service)

 

How long does my order take to dispatch?

  • All orders placed before 6am local Melbourne time will be dispatched the same day. Any orders placed after 6am local Melbourne time will be dispatched the next business day.
  • Please note during sale and busy periods the dispatch timeline may move to 3 business days

 

Can I have my order delivered to a PO Box?

  • Sorry, we are unable to deliver to Locked Bags or PO Boxes

 

Can I cancel or change my order once placed?

  • We aim to get your order to you as soon as possible, as such no orders can be cancelled or changed after they have been submitted
  • If you do need assistance with returns please see our Returns page or contact our helpful customer service team at estore@mizuno.com.au

 

How do I track my order?

  • Once our delivery provider updates their system you will receive an email notification confirming dispatch details. Please note this will only be updated once the order has been dispatched from the warehouse, not when the order is placed on the website
  • You will be allocated a tracking number and be advised of your allocated delivery provider; you can then access the carrier’s website to track the delivery
  • You will also receive text notification to inform you of the delivery timeline.

 

Can I have my order shipped internationally?

  • Mizuno Australia does not ship internationally