Delivery & Returns

DELIVERY INFORMATION

*COVID-19 UPDATE* Please note, that we are doing everything possible to ensure your orders are delivered in a safe and timely manner during these challenging times. Due to the impact of COVID-19 on both warehouse and freight capacity please allow an extra 3 business days for your item to be shipped and 3-10 days increase in delivery times. The safety of our staff, customers and partners are our top priority and we appreciate your understanding and patience.

To minimize the risk of contracting or spreading coronavirus, all parcels will not require an electronic mobile device signature.

 

Shipping Option Location  Days Cost
STANDARD:

Metro:

NSW, VIC, QLD, SA, TAS

3 - 7 business days once dispatched

FREE delivery for all orders $99 and above.

All other orders will incur a flat rate of $10 for delivery.

STANDARD:

NT, WA

Regional:

NSW, VIC, QLD, SA, TAS

10 business days once dispatched

FREE delivery for all orders $99 and above.

All other orders will incur a flat rate of $10 for delivery.

 

NB: Delivery times outlined in the table above are indications only (as provided by the allocated delivery service)

 

How long does my order take to dispatch?

  • All orders placed before 6am local Melbourne time will be dispatched the same day. Any orders placed after 6am local Melbourne time will be dispatched the next business day.
  • Please note during sale and busy periods the dispatch timeline may move to 3 business days

 

Can I have my order delivered to a PO Box?

  • Sorry, we are unable to deliver to Locked Bags or PO Boxes

 

Can I cancel or change my order once placed?

  • We aim to get your order to you as soon as possible, as such no orders can be cancelled or changed after they have been submitted
  • If you do need assistance with returns please see our Returns page or contact our helpful customer service team at estore@mizuno.com.au

 

How do I track my order?

  • Once our delivery provider updates their system you will receive an email notification confirming dispatch details. Please note this will only be updated once the order has been dispatched from the warehouse, not when the order is placed on the website
  • You will be allocated a tracking number and be advised of your allocated delivery provider; you can then access the carrier’s website to track the delivery
  • You will also receive text notification to inform you of the delivery timeline.

 

Can I have my order shipped internationally?

  • Mizuno Australia does not ship internationally

 

 

 

RETURNS POLICY

    At Mizuno, we understand that sometimes you may wish to return a product you have purchased from our online store. Please see below for details relating to our returns policy and procedure.

    PLEASE NOTE: This policy is only valid for online purchases of footwear, clothing and accessories via mizuno.com.au. For Mizuno purchases made via a retail store please refer to the store of purchase for their Returns Policy.

     

    Returns Policy:

    For a return to be considered the online purchase must meet the following criteria:

    • Returned within 30 days of receiving your purchase;
    • Unworn and unused with original tags still attached;
    • In the original packing, which must be in its original condition;
    • In a resaleable condition, both the item and the packaging.

    We do not exchange products. To change a size or style, the original item must be returned; then the new item purchased.

     

    Holiday Returns:

    During the holidays any orders placed during the month of December will be eligible for an extended return period. We understand how busy the holidays and get and how hard it can be buying sizes for other people, to help remove some of the stress we have extended our returns timeframe. Any orders during December will have 60 days to return their item/s from the date of purchase.

    Please Note: All other return criteria still need to be adhered to.

     

    Change of Mind:

    If the item is returned due to change of mind and the item meets the returns criteria you will receive a refund for this item. Please note the shipping fee is non-refundable.

    If the item is returned due to change of mind and the item does not meet the returns criteria, the item will be returned to you and no refund will be issued.

     

    Return Exclusions:

    Swimwear: Please note that all products must be in an undamaged, unworn condition with all labels & product swing tags attached for you to be able to return them. All swimwear should be tried on over underwear. In the interests of hygiene, returns may not be accepted if it is obvious the items have been worn and may be sent back to the customer.

     

    Warranty Claims:

    If your return relates to a faulty item claim, the request will not be processed via the online returns portal. For any warranty/faulty claims please email us at estore@mizuno.com.au or call on +1300 796 457 with the information listed below:

    • Order Number
    • Reason for warranty claim

    We will respond within 2 business working days.

     

    Online Returns Procedure:

    If the item/items that you wish to return meet the Returns Policy criteria, please follow the below steps:

    1. Email estore@mizuno.com.au with your Order Number
    2. Once our return is approved you will be sent a Return Authorization Number and a link to Australia Post
    3. Follow the link and enter your Return Authorization Number and Order Number
    4. You will then be able to print a return label free of charge
    5. Place your shoes in its original box and packaging
    6. Stick your label on the outside of your box and drop it off to your nearest Australia Post Office
    7. Once received back please allow 5-10 business days for your return to be processed

      IMPORTANT:

      If you a returning a pair of shoes please make sure the shoe box is wrapped or placed inside a box or satchel and the shoe box as well as the shoes are returned in a resalable condition. 

      NO labels or tape are to be stuck directly onto the shoe box. Should the shoe box be marked, damaged or not in a resalable condition we will not be able to accept your return and it will be returned to you at your cost.

       

      For any queries that relates to this returns policy please contact us at estore@mizuno.com.au