Delivery & Returns
DELIVERY INFORMATION
*NOTE: DISPATCH DELAYS*
We are currently in the process of relocating to a new dispatching warehouse. Between the dates of September 15th - October 25th our dispatch timelines will be impacted as we will be constantly shifting stock to our new location. Some items may appear momentarily unavailable due to moving from warehouse to warehouse.
Our team are still currently picking and fulfilling orders however with limited staff due to the relocation, this has lead to delays of 18-21 business days. You will receive an email as soon as your order is dispatched. Rest assured we will do our best to get your order out as soon as we can and will keep you updated should there be any changes.
|
Shipping Option |
Location |
Days |
Cost |
|
STANDARD: |
Metro: NSW, VIC, QLD, SA, TAS |
3 - 7 business days once dispatched |
FREE delivery for all orders $150 and above. All other orders will incur a flat rate of $10 for delivery. |
|
STANDARD: |
NT, WA Regional: NSW, VIC, QLD, SA, TAS |
10 business days once dispatched |
FREE delivery for all orders $150 and above. All other orders will incur a flat rate of $10 for delivery. |
|
EXPRESS: |
Metro: NSW, VIC, QLD, SA, TAS |
1 - 3 business days once dispatched |
N/A |
|
EXPRESS: |
NT, WA Regional: NSW, VIC, QLD, SA, TAS |
3 - 8 business days once dispatched |
N/A |
*DISPATCH UPDATE* Dispatch times are currently extended due to an unprecedented level of demand, we appreciate your understanding and patience.
To minimize the risk of contracting or spreading coronavirus, all parcels will not require an electronic mobile device signature.
How long does my order take to dispatch?
- All orders will dispatch within 3 business days of order placement.
- Please note during sale and busy periods the dispatch timeline may move to 7 business days
Can I cancel or change my order once placed?
- We aim to get your order to you as soon as possible, as such no orders can be cancelled or changed after they have been submitted
- If you do need assistance with returns please see our Returns page or contact our helpful customer service team at estore@mizuno.com.au
How do I track my order?
- Once our delivery provider updates their system you will receive an email notification confirming dispatch details. Please note this will only be updated once the order has been dispatched from the warehouse, not when the order is placed on the website
- You will be allocated a tracking number and be advised of your allocated delivery provider; you can then access the carrier’s website to track the delivery
- You will also receive text notification to inform you of the delivery timeline.
Can I have my order shipped internationally?
- Mizuno Australia does not ship internationally
Return, refund & exchange policy
At Mizuno, we understand that sometimes you may wish to return a product you have purchased from our online store. Please see below for details relating to our returns policy and procedure.
PLEASE NOTE: This policy is only valid for online purchases of footwear, clothing and accessories via mizuno.com.au. For Mizuno purchases made via a retail store please refer to the store of purchase for their Returns Policy.
Returns Policy:
For a return to be considered the online purchase must meet the following criteria:
- Returned within 30 days of receiving your purchase.
- Unworn and unused with original tags still attached.
- In the original packing, which must be in its original condition.
- In a resalable condition, both the item and the packaging.
- No labels or tape are to be stuck directly onto the shoe box. Should the shoe box be marked, damaged or not in a resalable conditions we will not be able to accept your return and it will be returned to you at your cost.
- Item(s) were not marked "Final Sale" at the time of purchase, unless faulty
Click here to start the returns process
Holiday Returns:
During the holidays any orders placed during the month of December will be eligible for an extended return period. We understand how busy the holidays and get and how hard it can be buying sizes for other people, to help remove some of the stress we have extended our returns timeframe. Any orders during December will have 60 days to return their item/s from the date of purchase.
Please Note: All other return criteria still need to be adhered to.
Click here to start the returns process
Can I return/exchange items if I change my mind?
- We DO accept exchanges on items purchased directly from our website, for the following reasons: Change of Mind, Fit Issue, Gift Exchange, Size Swap, Colour Swap, Item Exchange.
- Direct exchanges can be made for items that are like for like or of the same price. We also offer the ability for a customer to exchange for a more expensive item(s), where the customer must pay the additional cost on top of the original order value.
- Customers may choose to wait until their original item is returned before the exchange item is dispatched, OR they may have their exchange item immediately dispatched, by providing credited card/payment details to be held in the event that the original item is not returned after 20 days.
Click here to start the returns process
What if my return is not accepted?
If your return request has been denied, we will organise for the item to be returned back to the original address of the order.
If a customer has requested a refund, this will not be provided. If the customer has requested an exchange, the exchange item will not be dispatched. If the customer has completed an instant exchange, they will be charged for the amount of the item provided on the payment details provided during completing the returns/exchange process.
What if my item is faulty?
- If you believe the item is faulty you can contact our support team, be sure to include the following information:
- Mizuno Order Number
- Reason for fault claim
- Activities the product is used for
- Images of the fault
- The team will endeavour to respond within 2 business days
Click here to start the claims process
Are there return exclusions?
- Final Sale: There is a strict no returns policy on any items labelled FINAL SALE. Mizuno Australia will not accept returns for refund or exchange on any final sale Outlet items unless deemed faulty.
- Face Covers: Due to hygiene reasons we will not be accepting any returns of Face Covers.
- Swimwear:Please note that all products must be in an undamaged, unworn condition with all labels & product swing tags attached for you to be able to return them. All swimwear should be tried on over underwear. In the interests of hygiene, returns may not be accepted if it is obvious the items have been worn and may be sent back to the customer.
What is the Online returns process?
Before commencing the returns process, be sure to read the full returns policy listed above. Any items returned that are not in line with the above policy will be returned at your cost.
- To start your return, Click here or Return My Order
- Place your email address and order reference number in the requested fields and click ‘Start New Return’
Note: The Order Reference number can be found in your account, or on your order confirmation email - Fill in your return details as prompted
- Once your return has been approved you will receive an email with your return label
- Place your shoes in its original box and packaging
- Download, print and adhere your label on the outside of your parcel and drop it off to your nearest Australia Post Office
Note: No labels or tape are to be stuck directly onto a shoe box, should the box be marked, damaged or not in a resalable condition we will not be able to accept your return and it will be returned at your cost. We recommend reusing the satchel the shoes arrived in.
Note:If you do not have a printer Australia Post can print it at the Post Office by scanning the label directly from your phone and emails - Once received back please allow 5-10 business days for your return to be processed
- Once your item has been received and assessed Mizuno will:
A. If the items meet the guidelines stated in our returns policy, we will provide a refund as requested. Please note, refunds may take up to 5-10 business days to be processed once received and 3-5 days to receive the refund into your account depending on your financial institution.
B. If the item does not meet the guidelines stated in our returns policy as determined by Mizuno, the item will be returned to you, and all freight and handling charges will be charged to you at normal freight charges.
Return, refund & exchange policy
At Mizuno, we understand that sometimes you may wish to return a product you have purchased from our online store. Please see below for details relating to our returns policy and procedure.
PLEASE NOTE: This policy is only valid for online purchases of footwear, clothing and accessories via mizuno.com.au. For Mizuno purchases made via a retail store please refer to the store of purchase for their Returns Policy.
Returns Policy:
For a return to be considered the online purchase must meet the following criteria:
- Returned within 30 days of receiving your purchase.
- Unworn and unused with original tags still attached.
- In the original packing, which must be in its original condition.
- In a resalable condition, both the item and the packaging.
- No labels or tape are to be stuck directly onto the shoe box. Should the shoe box be marked, damaged or not in a resalable conditions we will not be able to accept your return and it will be returned to you at your cost.
- Item(s) were not marked "Final Sale" at the time of purchase, unless faulty
Click here to start the returns process
Holiday Returns:
During the holidays any orders placed during the month of December will be eligible for an extended return period. We understand how busy the holidays and get and how hard it can be buying sizes for other people, to help remove some of the stress we have extended our returns timeframe. Any orders during December will have 60 days to return their item/s from the date of purchase.
Please Note: All other return criteria still need to be adhered to.
Click here to start the returns process
Can I return/exchange items if I change my mind?
- We DO accept exchanges on items purchased directly from our website, for the following reasons: Change of Mind, Fit Issue, Gift Exchange, Size Swap, Colour Swap, Item Exchange.
- Direct exchanges can be made for items that are like for like or of the same price. We also offer the ability for a customer to exchange for a more expensive item(s), where the customer must pay the additional cost on top of the original order value.
- Customers may choose to wait until their original item is returned before the exchange item is dispatched, OR they may have their exchange item immediately dispatched, by providing credited card/payment details to be held in the event that the original item is not returned after 20 days.
Click here to start the returns process
What if my return is not accepted?
What if my item is faulty?
- If you believe the item is faulty you can contact our support team, be sure to include the following information:
- Mizuno Order Number
- Reason for fault claim
- Activities the product is used for
- Images of the fault
- The team will endeavour to respond within 2 business days
Click here to start the claims process
Are there return exclusions?
- Final Sale: There is a strict no returns policy on any items labelled FINAL SALE. Mizuno Australia will not accept returns for refund or exchange on any final sale Outlet items unless deemed faulty.
- Face Covers: Due to hygiene reasons we will not be accepting any returns of Face Covers.
- Swimwear:Please note that all products must be in an undamaged, unworn condition with all labels & product swing tags attached for you to be able to return them. All swimwear should be tried on over underwear. In the interests of hygiene, returns may not be accepted if it is obvious the items have been worn and may be sent back to the customer.