COVID-19 | Mizuno’s Response April 17, 2020 – Posted in: Latest News, Blogs

During these uncertain times, the safety and well-being of our customers, people and partners is our number one priority. As a brand we are committed to working together and utilising the power of technology to continually enrich the lives of people through the power of sports.

OUR ONLINE STORE

We would like to ensure customers that our online store (mizuno.com.au) remains open and fully operational.

FULFILLMENT

We are doing everything possible at our warehouse to ensure your orders are packed aligned with the high hygiene standards advised by the World Health Organisation and arrive at your door in the safest ways possible. All of our packing staff have increased access to hand sanitiser and protective equipment where required.

Due to increased space measures implemented at our warehouse, please allow an extra 3 business days for your items to be shipped and up to 5 business days during all Sale periods. The safety of our staff, customers and partners are our top priority and we appreciate your understanding and patience during this time.

DELIVERY

All orders will be dispatched from our warehouse using the Direct Freight Delivery Service. Expected delivery times can be found below, however please allow a 3-10 days increase in delivery times due to the current COVID-19 situation.

Once your order has been dispatched you will receive a tracking link to your email address. In the event of any other substantial delays or stock issues, we will contact you to advise.

Shipping OptionCost
Australian Direct Freight Standard Shipping Metro (3-7 days once dispatched)$10.00 Flat Rate or Free for all purchases to the value of $99 and above.
Australian Standard Shipping Direct Freight (Delivery to NT, WA remote and country areas) Please allow up to 10 business days.$10.00 Flat Rate or Free for all purchases to the value of $99 and above.

Direct Freight is taking action to help protect the health and safety of their staff and customers in relation to the spread of coronavirus COVID19.

No signature is required on delivery

Please see the following link for the Delivery Procedure Update from Direct Freight

https://www.directfreight.com.au/News.aspx

RETURNS

We are following the advice from the World Health Organisation when receiving and inspecting returns and using hand sanitiser and protective equipment.

CUSTOMER SERVICE

We are still here; we have a dedicated team working to answer all of your concerns and queries.

Our customer service team can be reached via email estore@mizuno.com.au